Refund and Cancellation Policy

Last updated: 2026-09-19

This policy covers refunds for in-app purchases and cancelling subscriptions.

1. Refunds go through the stores

• Payments for in-app purchases are received by the App Store or Google Play. We cannot issue refunds for App Store purchases ourselves. For Google Play purchases, if you contact us, we may be able to issue a refund through Google Play.
• Refunds follow each store’s rules. If you apply to a store, that store decides whether to grant a refund.

2. How to request a refund

• App Store (iPhone): request one on Apple’s “Report a Problem” page: https://reportaproblem.apple.com
• Google Play (Android): follow the instructions in Google Play Help: https://support.google.com/googleplay/answer/2479637
• How to apply, and how long you have to apply, depend on each store.
• If someone under 18 made a purchase without a parent’s or guardian’s consent, please also contact the store where it was bought.

3. What cannot be refunded

• Because these are digital goods, we cannot accept returns, exchanges or refunds after purchase, except where the law requires it or the store grants a refund.
• We do not give pro-rata refunds (daily, monthly or otherwise).
• Deleting your account or the app does not refund your purchases.
• Expired points and points you have used are not refunded.

4. Cancellation (subscriptions)

The Service currently has no subscriptions. If we introduce them, the following will apply.

• Cancel in the subscription settings of the store you subscribed through.
• Deleting the app or deleting your account does not cancel a subscription.
• Renewal timing, and how long you can keep using a subscription after cancelling, depend on each store’s rules.
• Cancelling part-way through a period does not give a pro-rata refund.

5. Chargebacks and fraudulent purchases

• If we find a chargeback, or a purchase or refund request made by improper means, we may cancel the purchased points or what was bought with them, suspend the account, or take other action.
• If you see a charge you do not recognise, contact the store first.

6. Contact

For problems other than refunds, such as a purchase not showing up, use the contact form. See also the Pricing and Billing Policy.

7. Changes

If we change this policy we will announce it in the app or on this page.

This English text is a reference translation. The legally binding version is the Japanese one; if the two differ, the Japanese version prevails.

Operator: NEVELL Inc. ／ Contact: Contact form